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COMMUNICATION

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PROFESSIONAL COMMUNICATION
  • Visual, vocal and verbal communication
  • Reading and writing social cues: non-verbal communication techniques
  • 4 Types of Communication: pros and cons
  • Problem communicators: assertive vs. aggressive 
  • Positive communication vs. victim mentality: sensitivity & creativity   
  • Vocabulary check: filler words and profanities. Omitting words such as “like” and “no problem”, etc.  
  • Listening skills: reading between the lines
GIVING FEEDBACK
  • Preventing conflict: the positive way of giving feedback
  • Sandwich and Parallel Story strategies 
  • ETHICS: Empathy, Trust, Honor, Impression, Communication and Sensibility
For more information or a proposal 
Monday - Friday   10am-6pm
 
617.608.3920 
.  .  .
marketing@theetiquetteacademy.org 

Our team is looking forward 
to hearing from you soon!