at work. at home. at play. etiquette for every day.
EXCEPTIONAL CUSTOMER SERVICE TRAININGS
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Customer Service is one of the few universal skills, when mastered, can drastically improve interaction with customers, and have a powerful influence on customer satisfaction, retention and referral rates.
Do you struggle with micro-managing each customer representative to enhance his or her communication skills? If customer support is a crucial part of your business model you will want to invest in customer support and communication skills trainings. Programs are based on the topics below and are customized based on the individual needs and interests of each participant and are delivered in the form of half-day and full-day workshops, or on a reoccurring schedule. Workshops are also available globally through our Distance Learning Program. Contact us for more details regarding our global offerings. |
contact usFor more information or a proposal
Monday - Friday 10am-6pm 617.608.3920 . . . admin@theetiquetteacademy.org Our team is looking forward to hearing from you soon! |
Service and Retail
Face-to-face customer service allows for the most effective and successful service due to the verbal and non-verbal ways of communication. Learn more
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Customer Support
Communicating successfully with a customer over the phone takes skill and practice. Our interactive method is designed to enable your representatives to be intelligent, courteous, and engaged while maintaining a customer-oriented image for the corporation. Learn more
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